Technical Support Options
The following resources are available to make your use of UltraEdit software easier..
When to call for technical support?
Because of the nature of tech support, we have found that it is best handled by our trained technical support staff via email.
This paints to us a clear understanding of your issue and a way for us to reproduce, elevate, and track your issue using our Formal Tier System.
Most support requests are responded to within 60 minutes.
FAQ
UltraEdit maintains a database of frequently asked questions (FAQ). You can search this database or browse the FAQ to see if your question is listed there.
UltraEdit PowerTips
PowerTips help users get to the next level of UltraEdit. These quick tutorials cover the deeper aspects of the editor’s features and functionality.
A mastery of these features will streamline and perfect your text editing. It also introduces tidbits of information you may not have previously known about.
User-to-user community forum
Ask your “How to” issues here. A lot of users will share your questions, and you might have answers to theirs. Use the forum search function to search for a specific term or phrase.
Note: If you have a problem report, suggestion, or feature request you want specifically addressed by our support staff, please email us. The forums are exclusively user-based and are not regularly checked by the UltraEdit team.
Still can’t find what you need?
We provide technical support to all licensed users via email.
Help us help you – -Please make sure to provide our technical support staff with full details about the issue you are experiencing (your question, what application you are using, the exact version, what operating system, etc.). We respond very quickly to emails – normally you will receive a response (during normal business hours) within an hour.
Please note: Please note: When using the form below, if your question is technical in nature and includes sample source code (e.g., raw HTML, javascript, C/C++ code, etc.), it will be removed from your email for security reasons. Additionally, if you need to email us a file as an attachment, you cannot use the form below. For both of these cases, please email us directly from your email client at [email protected], and not with the email form.